Buyers can pay for their purchases on the Expaio platform using several payment methods, including credit and debit card, paypal, googlepay, and digital wallets.

Sellers are responsible for shipping their products directly to customers. They can select their preferred shipping methods and may include shipping fees in their product detailed page at delivery cost box.

Yes, our customer support team is here to assist sellers and buyers. If you have any questions or issues, you can reach us via email or live chat on our website.

Customers can effortlessly purchase on the Expaio platform by exploring our diverse range of products organized into various categories on our website. Once they have selected their desired items, they can add them to their cart. To complete their transaction, customers simply proceed to the checkout process, where they have the option to securely pay through our trusted payment gateway. Alternatively, they can opt for immediate purchase by clicking the "Buy Now" button and entering their payment details to finalize the transaction.

Yes,  Please contact the seller for pickup location to make sure the store is located in your locality and collect the items directly from a local store.

Our return policy allows buyers to return items within a specified period for a refund or exchange. The exact duration and So we recommend reviewing our return policy on each listing before making a purchase.

To initiate a return, buyers can contact the seller directly through our platform and request a return authorization. Sellers will provide instructions on how to return the items and may require specific information or documentation to process the return.

Yes, some items are ineligible for return due to their nature, such as personalized or custom-made products, perishable goods, or items that have been used or damaged by the buyer. For more information, view our return policy ineligible goods.

If you received a damaged or defective item, you should contact the seller immediately to report the issue. Sellers are responsible for resolving issues related to the quality or condition of their products and may offer a replacement, refund, or other resolution, depending on the circumstances.

The times it takes to process a return and receive a refund may vary depending on the nature of the return and the distances to be shipped back. Expaio promptly will issue refunds Once the returned item is received and inspected.

If you change your mind about a purchase, it depends on the seller’s return policy, you may be able to return the item for a refund or exchange. However, changing minds is not in our return policy.

We provide support for resolving order issues and managing return requests. Our customer service team is available to assist both buyers and sellers in resolving any disputes or concerns that may arise during the transaction process.

Sellers have the discretion to accept or reject the order cancellation requests before the item ships. Buyers should contact the seller as soon as possible to request a cancellation, and the seller will provide instructions on how to proceed.

If you do not receive your order within the expected delivery time frame, please contact the seller to inquire about its status. Sellers are responsible for ensuring timely delivery to buyers and may assist in tracking any delayed or lost shipments. If the seller does not respond or confirm the shipping status of the goods, a 100 % guaranteed refund will be issued. For more, view our return /refund policy.

If you’re having trouble logging into your account, first double-check that you’re entering the correct login credentials. If you’re still unable to access your account, try resetting your password using the “Forgot Password” option on the login page. If the issue persists, contact our technical support team for further assistance.

Slow loading times or page errors may be due to various factors, including internet connectivity issues, browser compatibility issues, or temporary server issues. Try refreshing the page or clearing your browser cache and cookies. If the problem persists, contact our technical support team with details about the issue, including any error messages you may be seeing.

If you’re having trouble uploading product images or creating listings, first ensure that the images meet our platform’s file size and format requirements. Try clearing your browser cache or using a different browser. If you continue to experience issues, check your internet connection and try again. If the problem persists, contact our technical support team for assistance.

If you encounter errors during checkout or payment processing, first double-check that you’ve entered the correct payment information and billing address. If the issue persists, try using a different payment method or contacting your payment provider for assistance. If you’re still unable to complete the transaction, contact our technical support team for further troubleshooting.

if you suspect unauthorized access or security breaches on your account, immediately change your password and review your account activity for any suspicious transactions or changes. Enable two factor authentication for an added layer of security. Contact our technical support team to report the issue and request further assistance in securing your account.

If you encounter technical issues or need assistance with using our platform, you can contact our technical support team for help. We offer various support channels, including email support, live chat, and phone support, to ensure that you receive timely assistance with any technical concerns.

Our platform allows anyone to create a selling account and start selling their goods to customers around the world. Customers can browse and purchase goods online through our website.

No, creating a selling account on our platform is completely free. A small commission may be charged on each sale made through our website and app. If applicable, this will be clearly outlined in our policy.

To activate the transaction ID, the user must first create a selling account and then follow the platform’s instructions to verify your identity and ownership of the account.

Activating a transaction ID allows you to have full control over your selling account and start selling goods or services on the platform.

As long as a seller follows our terms and conditions, anyone can create a selling account and start selling goods on our platform.

Yes, sellers have the option to customize their online store with their own branding, logo, and product descriptions. This helps them stand out and create a unique shopping experience for their customers.

A Transaction ID serves as a unique identifier that allows users to conduct various financial transactions on our platform. Once activated, users can use their Transaction ID to deposit earnings from social media platforms, withdraw funds, transfer money, and participate in online trading seamlessly.

Creating an account on our platform is simple and straightforward. Visit our website, fill out the required information, and follow the prompts to create your account. Once your account is created, you can activate your Transaction ID through the platform's settings or dashboard.

Our platform offers an automatic currency exchange service exclusively for purchases made on our platform. When buyers purchase goods using a currency different from the seller’s listed currency, our system seamlessly converts the price for their convenience. This currency exchange feature is provided solely to facilitate transactions for goods and services on our platform. It may also be used for currency conversion calculations; however, it is not designed for direct currency trading

Calculating currency exchange on our platform is simple. Navigate to the currency exchange section, select the currency pair you wish to exchange, enter the desired amount, and confirm the transaction. Our real-time exchange rates ensure accuracy and transparency throughout the process.

Our platform may charge nominal fees for currency exchange transactions, depending on factors such as the transaction amount and currency pair. However, we strive to offer competitive rates and transparent fee structures to provide our customers with the best possible value.

Yes, our platform accommodates both small and large currency exchange transactions. Whether you need to exchange a few hundred dollars or several thousand dollars, our platform can handle your transaction efficiently and securely.

No, it only facilitates the transaction process when goods are purchased with different currencies and helps you to calculate any currency conversion to other currencies. 

Currency exchange transactions on our platform are processed promptly, with most transactions completed within minutes. However, processing times may vary depending on factors such as the currency pair, transaction volume, and any additional verification requirements.

Yes, we take the security and confidentiality of our customers' personal and financial information seriously. Our platform employs industry-standard encryption technology and adheres to strict security protocols to safeguard your data against unauthorized access or misuse.

Yes, our platform is accessible from anywhere in the world with an internet connection. Whether you're at home, in the office, or traveling abroad, you can access our currency exchange services and conduct transactions with ease.

Our dedicated customer support team is available to assist you with any issues or questions you may have about currency exchange calculation on our platform. You can reach out to us via email, phone, or live chat for prompt and personalized assistance.

At Expaio E-commerce, you can sell a wide variety of products! Our platform supports the sale of Physical Goods, including tangible items such as clothing, electronics, home Essentials, Beauty and Personal Care, and more.

Important Note: All products and services must be legal and adhere to our terms and conditions. If you’re unsure whether your goods are compliant, please review our guidelines or contact our support team for assistance.

Yes, sellers have full control over the pricing of their goods. They can set their own prices and adjust them when needed.

We use secure payment gateways and encryption technology to protect all transactions on our platform. We also have a team that monitors for any suspicious activity and takes necessary measures to prevent fraud.

You can create and manage your listings directly through your seller account dashboard. Our platform provides tools and resources to help you optimize your listings, track your sales, performance, and manage your inventory efficiently.

When the buyer purchases any good from a seller on Expaio’s platform, we hold the total amount temporarily until the buyer receives the goods, which would be about 15 days. When the buyer accepts the goods receipts, the amount will be transferred to the seller after any applicable deductions.
 

There’s no limit to the number of products you can sell on our platform. Whether you have a few items or a large inventory, you can list them all for sale and reach customers worldwide.

Sellers are responsible for managing the shipping and logistics of their orders. You can choose your preferred shipping carrier and shipping method to ensure timely delivery to your customers.

Yes, you should have a warehouse or a place to keep your goods, as a seller on our platform, you’re responsible for shipping and managing the inventory of your goods from your own warehouse. You can choose your preferred method of shipping and handle inventory management according to your needs.

The commission fee will be deducted automatically from the proceeds of each sale before the funds are transferred to your account, you’ll receive a detailed breakdown of the fees for each.