Terms and conditions
Last Updated: Jan 29, 2024
Introduction
Welcome to Expaio. By accessing or using our website, Services, or products, you agree to comply with and be bound by these terms and conditions. If you do not agree with these terms, please do not use our services.
Services
Services refers to the primary services provided by Expaio, which include online shopping and currency exchange.
Legal Compliance:
Users engaging in any of our Services must comply with all Australian Consumer and customer protection laws and regulations.
Age Requirement: To use our outlined services, users must be at least 18 years old.
Online shopping
Product listings: we offer a platform for the sale of both our own products and products sourced from other Manufacturing companies. we or our partners as seller are responsible for ensuring that all product information, including descriptions, specifications, images, and pricing, is accurate, complete, and up to date and offering to customer what we described.
- Clear Descriptions: Sellers must provide clear and concise product descriptions that accurately represent the features, functionalities, and intended use of the product.
- Specifications: Any technical Specifications or details must be accurate and reflect the actual attributes of the product.
- Variations: If a product has different variations (e.g., size, color, model), we clearly specify and accurately represent each variation.
- Product images: High-quality images that accurately represent the product will be provided. Misleading or inaccurate images are not allowed.
- Multiple Angles: If possible we provide multiple images showing different angles and perspectives of the products for better understanding.
- Real –Time Updates: we update product availability and stock information in real time to prevent misleading information and potential order issues.
- Out of Stock Notifications: We or our seller partners promptly notify users if a product becomes unavailable or out of stock after an order has been placed.
Pricing and payments
prices are subject to change without notice. Payment processing is secured, and all transactions are subject to our privacy policy.
- Pricing: pricing is set by sellers, if you are a seller recommended to get a competitive price for your products. The buyers are responsible to pay the price plus shipping cost and any other product related cost stated on product description.
- Accuracy: Prices must be accurate and reflect the actual cost of the product. Any discounts or promotions should be clearly communicated.
- Currency: Prices should be displayed in the appropriate currency and comply with local regulations.
- Payment processing: We use secure payment processing methods through third party payment service provider. Sellers should adhere to our payment processing guidelines. We are not responsible for payment made beyond our services like by clicking on ads or link directed to other sites.
Order fulfilment and shipping
We strive to fulfill orders promptly, but we are not responsible for any delays beyond our control.
- Timely fulfilment: we will fulfill orders within times stated on product description. In case of delays we will communicated to buyers promptly and buyers can put any messages directly from his/her order status, and we are not responsible for delivery of goods from other website like amazon, and any other websites which is not processed in our website.
- Shipping information: we and who create account as seller are responsible for providing accurate shipping information, including estimated delivery times.
- Shipping costs: we or anybody as seller are responsible to provide clear information on shipping costs, including any additional fees, must be communicated to buyers before the purchase is completed, there is no extra charge or payment is allowed to be given beyond the product cost description, if any payment is made out of stated on product description, the company is not responsible.
- Holding Money: we hold the money until the goods are delivered to the right customers, if seller couldn’t transfer goods to the customers the money will be refunded to buyers after submitting a notice to seller.
Returns and Refunds
- Defective or Damaged Products: Customers may be eligible for a return and refund if the received product is defective, damaged, or significantly different from the product description.
- Quality Concerns: Customers may request a return if the product does not meet their expectations in terms of quality, workmanship, or materials.
- Incorrect Item Received: Customers may be eligible for a return if they receive an incorrect item that does not match their order.
- Goods & Services not shipped due to out of stock or other reasons.
- Order Status is not updated up to 14 days, make 100% guaranteed refund request. The grand amount of sold item excluding shipping cost will be refunded within 3 days.
- If an item doesn’t arrive, make 100% guaranteed refund request. Your amount will be refunded excluding shipping cost.
- Refusing Receiving an item is not under our refund policy.
Return Process
- Notification: Customers must notify us of their intention to return a product within 3 days of receiving the item. Notification can be submitted through our designated channels.
- Return Authorization: Once the return request is received, we will review and provide authorization if the return is deemed eligible.
- Return Instructions: Customers will receive instructions on how to return the product, including the return address and any necessary shipping labels.
Return Conditions
- Original Packaging: Products must be returned in their original packaging, with all original tags, labels, and accessories intact.
- Unused and unaltered: Returned products must be unused, unaltered, and in the same condition as when received.
- Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., incorrect item shipped).
Refund Process
- Refund Authorization: Upon receiving the returned product and verifying its eligibility, we will authorize the refund process.
- Refund Method: Refunds will be processed using the same payment method used for the original purchase. Allow 3 to 5 days for the refund to reflect in the customer’s account.
- Non-Refundable Items: Certain items, such as gift cards or downloadable software, my not be eligible for a refund.
Exceptions
- Final Sale Items: Some items may be marked as final sale and are not eligible for return or refund. This will be clearly communicated at the time of purchase.
- Gift Cards
- Personalized and custom made items, either clothing which is tailored according to customer’s preferences and design or other items which is created or designed for one person and cannot suit and used by others.
- Hygiene products: For hygiene reasons, certain products, such as personal care items or intimate apparel, may not be eligible for return if the packaging is opened.
- Perishable items like foods and flowers.
Customer Responsibilities
- Accurate Information: Customers are responsible for providing accurate information when initiating a return request.
- Timely Returns: Customers must ship the returned product after 5 days of receiving return authorization.
- Contact Information: For any questions or concerns regarding the return and refund process, please contact our customer service at [email protected].
Customer communication
- Expaio utilizes various communication channels, including email, in-app notifications, and messages within the platform, to communicate with customers and sellers.
- Users agree to receive account-related notifications, including order confirmations, shipping updates, and other transactional messages.
- Users may receive promotional communications, such as newsletters and special offers, if they have opted in to receive such content. Users can manage their communication preferences within their account settings.
- Users have the option to opt out of receiving promotional communications by adjusting their preferences within their account settings or by following the unsubscribe instructions provided in the communication.
- Expaio reserves the right to send important announcements or alerts related to the platform, service changes, or other critical information that may impact users.
- Users may contact Expaio Customer Support through designed communication channels, including email, live chat, or phone, for assistance with inquiries, issues, or disputes.
- Users are responsible for providing accurate and up-to-date contact information to ensure they receive important communications from Expaio.
- In the event of potential security concerns, such as unauthorized account access, Expaio may communicate directly with users to address and resolve the issue.
- All customer communications from Expaio will be provided in the language of the user’s preference, where feasible. However, the default language may be English.
Product Quality and Compliance
- Our products / services undergo rigorous control measures to ensure consistency and reliability.
- Warranty /guarantee where applicable, we offer warranties or guarantees on our products/services. Please refer to the specific product/service description details.
- In the event that our products/ services do not meet your expectations or have defects, please refer to our Returns and Refund Policy for more information on the process and conditions.
- We value customer satisfaction and are committed to addressing any concerns promptly and effectively.
- Our products/services comply with relevant industry standards and regulations.
- We aim to be transparent about our quality assurance processes and any potential limitations or risks associated with our products/services.
- Legal compliance: Our online shopping platform, hereinafter referred to as “Expaio,” operates in accordance with all relevant local, national, and international laws and regulations.
- Users of Expaio are responsible for ensuring that their use of the platform complies with the laws applicable to their jurisdiction.
- Users are strictly prohibited from engaging in any activities on Expaio that violate any laws, including but not limited to fraud, money laundering, or any other illegal activities.
- Expaio respects the intellectual property rights of others and expects its users to do the same. Users are prohibited from engaging in any activities that infringe on intellectual property rights.
- Expaio is committed to protecting user privacy and adheres to all applicable data protection laws. Users are encouraged to review our Privacy Policy for details on how their data is collected, used, and protected.
- Users agree not to use Expaio in a way that violates any export control laws or regulations, including the export of goods, services, or technical data in violation of application laws.
- Users must comply with all applicable economic and trade sanctions laws. Expaio may restrict or terminate services for users found to be in violation of such laws.
- Users must comply with age restrictions imposed by applicable laws. Expaio services are not intended for use by individuals under the age of 18.
- Expaio has implemented AML (anti money laundering) and KYC (know your customers) procedures to comply with applicable regulations. Users may be required to provide identification and other information to meet regulatory requirements.
- Expaio reserves the right to update its services and policies to ensure ongoing compliance with changing laws and regulations. Users will be informed of any material changes.
- Disputes will be resolved based on Dispute Resolution section of our Terms and Conditions.
Customers Reviews and Feedback
we value the feedback and reviews provided by our customers, as they contribute to the transparency and trustworthiness of our platform. By participating in the review and feedback process, you agree to comply with the following terms and conditions.
- Genuine Feedback: Customers are encouraged to provide hones and genuine feedback based on their experiences with the purchased products or services.
- No Manipulation: Any attempt to manipulate, fabricate, or coerce reviews, including but not limited to fake reviews, is strictly prohibited.
- Respectful language: Customers are expected to use respectful and appropriate language when leaving reviews, Offensive or inappropriate content will not be tolerated.
- Dispute Resolution Process: In the event of a dispute between a customer and a seller, we encourage users to engage in constructive communication to resolve the issue.
- Mediation: Our platform may intervene to mediate disputes between customers and sellers. Users are required to cooperate with the mediation process.
- Moderation: We reserve the right to moderate and remove reviews that violate our guidelines, including those containing offensive language, personal attacks, or false information.
- False Accusations: Reviews that make false accusations or intentionally harm the reputation of sellers without merit may be subject to removal.
- Personal Information: customers should avoid including personal information, such as addresses or contact details, in their reviews.
- Respect for Privacy: Customers are expected to respect the privacy of sellers and other users when leaving reviews.
Prohibited Items and Activities
- Illegal items: the sale of illegal items is strictly prohibited on our platform. This includes but is not limited to stolen goods, counterfeit, and items that violate any local, national, or international laws.
- Restricted items: certain items may be subject to legal restrictions or require special permits for sale. Sellers are responsible for ensuring compliance with all applicable laws and regulations.
- Hazardous Materials: the sale of weapons, firearms, ammunition, and related accessories is not allowed.
- Drugs and Pharmaceuticals: the sale of prescription drugs, illegal substances, and unauthorized pharmaceuticals is strictly prohibited.
- Adult Content: the sale of explicit adult content, materials, or services is not allowed.
- Fraudulent Activities: Any form of fraudulent activity, including identity theft, credit card fraud, and deceptive practices, is strictly prohibited.
- Harassment and Hate Speech: any form of harassment, hate speech, or discriminatory behavior is not tolerated on our platform.
- Intellectual Property Violations: sellers must not infringe upon the intellectual property rights of others, including trademarks, copyrights, and patents.
- Prohibited Services: Certain services, such as illegal hacking services, hitman services, and other criminal activities, are strictly prohibited.
- Misleading Information: sellers must not provide misleading or false information about their products, services. Or identity.
- Reporting Violations: Users are encouraged to report any violations of these guidelines promptly. Reports can be submitted through our designed channels, and all information will be treated confidentially.
- Consequences of violations: failure to comply with these prohibitions may result in account suspension, termination, or legal action, as deemed appropriate by Expaio
- Modification of Guidelines: these guidelines are subject to change, users are responsible for regularly reviewing and complying with the most up to date version.
Currency Exchange and market Fluctuations
- Exchange Rate Variations: Refund amounts may be subject to variations based on currency exchange rates online and market fluctuations.
- User Acknowledgement: Users acknowledge that refund amounts may differ from the original transaction amount due to currency exchange variations.
- Dynamic Limits: Currency exchange transactions may be subject to transaction limits, which could be influenced by market conditions and regulated requirements.
- Market Events: Unforeseen market events, such as economic crises or geopolitical developments, may impact transaction limits and availability of certain currencies.
General Terms
Website Content
- Accuracy of Information: While we strive to provide accurate and up to date information, we make no representations or warranties regarding the accuracy, completeness, or reliability of any content on our website.
- Changes to Content: We reserve the right to modify, update, or remove any content on our website at any time without notice.
User Conduct
- Lawful Use: Users agree to use our website for lawful purposes only and in compliance with all applicable laws and regulations.
- Prohibited Conduct: Users must not engage in any conduct that may disrupt the functionality of the website, infringe on the rights of others, or violate these terms and conditions.
Intellectual Property
- Ownership: All content, trademarks, logos, and intellectual property displayed on the website are the property of Expaio unless otherwise stated.
- Use of Content: Users may not reproduce, distribute, or modify any content form the website without prior written consent form Expaio.
links to Third Party Websites
- Third-Party Links: Our website may contain links to third party websites. We do not endorse, control, or responsibility for the content or practices of these websites. We may use Amazon’s Affiliate links on our website that will be directed to Amazon’s website, and any subsequent interaction or transaction will be subject to amazon’s privacy policy and terms of services.
- Privacy policy: Our collection and use of personal information are governed by our Privacy Policy, which is an integral part of these General Terms and Conditions.
- Security Measures: While we implement security measures, we cannot guarantee the security of information transmitted over the internet. Users are responsible for maintaining the confidentiality of their account information.
limitation of Liability
- No Warranty: We provide our website “as-is” and make no warranties, expressed or implied, regarding the availability, accuracy, or reliability of the website or its content.
- Limitation of liability: In no event shall Expaio be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of our website.
Account Security
- Confidentiality: Users are responsible for maintaining the confidentiality of their account credentials, including passwords and security questions.
- Unauthorized Access: Users must promptly notify Expaio of any unauthorized access or use of their account.
- Password Strength: Users are encouraged to create strong passwords that include a combination of letters, numbers, and special characters.
- Regular Updates: it is advisable to update passwords regularly and avoid using easily guessable information, such as names or birthdays.
- 2FA: Users are strongly encouraged to enable two-factor authentication for an additional layer of account security.
- Security Codes: Keep any security codes generated by 2FA methods secure and confidential.
- Verification Process: Expaio may employ a verification process to ensure the security of account recovery requests.
- Secure Browsing: Users should access their accounts using secure and updated web browsers, ensuring the use of encrypted connections (HTTPS).
- Public Computers: Avoid accessing your account from public computers or unsecured Networks.
- Immediate Reporting: If users notice any suspicious activities, they must report them immediately to Expaio.
- Data Encryption: Expaio employs encryption technologies to secure the transmission of sensitive information.
- Security Measures: We implement reasonable security measures to protect user accounts and data from unauthorized access.
- Monitoring: Expaio monitors account activities for potential fraudulent behavior and may take preventive measures.
Account Suspension
In cases of security breaches or suspected compromise, Expaio reserves the right to suspend or restrict account access temporarily, either temporary or permanent suspensions.
- Violation of Terms: Accounts may be suspended if users violate any terms and conditions outlined in our policies, including but not limited to, prohibited activities, fraud, or breach of security.
- Non-Compliance: Failure to comply with local, national, or international laws and regulations may result in the suspension of user accounts.
- Security concerns: Account suspension may occur in cases of suspected unauthorized access, compromised security, or fraudulent activities.
- Abuse of Platform: Users engaging in the abuse of the platform, such as spamming, harassment, or activities that negatively impact other users, may face account suspension.
Termination of Account
- Termination After Repeated Violations: Accounts that demonstrate a pattern of repeated violations, fraudulent activities, or breaches that pose significant harm may be subject to permanent termination.
- Non-Resolution: If users fail to address and resolve the issues leading to suspension within a specified timeframe, their accounts may be permanently terminated.
Changes: our Terms and conditions are subject to change. Users are responsible for regular reviewing and complying with the most up-to-dated version.
