Expaio

Introduction

At Expaio.com, we are committed to providing our customers with a seamless and hassle-free shopping experience. Our returns and refunds policy is designed to ensure that our customers are satisfied with their purchases and are treated fairly in the event of any issues.

This policy is based on the consumer protection laws and regulations in various countries, including Australia, the European Union, and the United States. We strive to adhere to the highest standards of customer service and to uphold the principles of fair and transparent consumer practices.

The following details our comprehensive returns and refunds policy, which outlines the conditions and procedures for returning and refunding products. We encourage our customers to familiarize themselves with this policy to ensure a smooth and efficient process should the need for a return or refund arise.

If you have any questions or concerns regarding our returns and refunds policy, please don't hesitate to contact our customer service team. We're here to assist you and ensure that your shopping experience with us is a positive one.

Returns and Refunds Claim Eligibility

Defective or Damaged Products: Customers may be eligible for a return and refund if the received product is defective, damaged, or significantly different from the product description.
Quality Concerns: Customers may request a return if the product does not meet their reasonable expectations in terms of quality, workmanship, or materials.
Incorrect Item Received: Customers may be eligible for a return if they receive an item that does not match their order.
Goods & Services not Shipped: Customers are entitled to a full refund if the ordered goods or services are not shipped due to out of stock or other reasons.
Order Status Not Updated: If an order status is not updated within 14 days, customers can request a 100% guaranteed refund. The full amount of the sold item, excluding shipping costs, will be refunded within 3 days.
Non-Delivery: If an item does not arrive, customers can request a 100% guaranteed refund. The full amount, excluding shipping costs, will be refunded.
Refused Deliveries: Refusing to receive an item is not covered under our refund policy.

Replacement, Cancellation and Alteration

Replacement:

At Expaio, we stand behind the quality of our products. If you receive an item that is faulty, damaged, or of low quality due to our error, we will gladly facilitate a replacement. To request a replacement, please contact our customer service team within 5 days of receiving your order. You will need to provide proof of purchase and details about the issue with the item. We will cover the cost of shipping the replacement item to you.

Cancellation:

We generally do not accept order cancellations once the item has been dispatched. However, if you persistently request a cancellation, we may consider it on a case-by-case basis. If approved, we reserve the right to deduct any expenses we have incurred, such as costs for customized products, dispatch, packaging, or other arrangements. Please note that we are unable to cancel orders for customized or personalized products.

Alteration:

We appreciate that you may need to make changes to your order after placing it. If you have provided incorrect details such as the delivery address or mobile number, please contact our customer service team as soon as possible or directly open your Order Tab and contact with seller to provide any alteration you need to make on your products directly to seller. We will do our best to accommodate your request for alteration, provided it is feasible and does not incur additional costs. Please note that alterations may not be possible once the item has been dispatched. Please keep in mind some alterations may not be applicable or may need extra charges. Contact directly with seller on your MyOrder.

Return Process

Notification: Customers must notify us of their intention to return a product within 5 days of receiving the item, through our designated channels.
Return Authorization: Upon receiving the return request, we will review and provide return authorization if the return is deemed eligible.
Return Instructions: Customers will receive instructions on how to return the product, including the return address and any necessary shipping labels.

Return Conditions

Original Packaging: Products must be returned in their original packaging, with all original tags, labels, and accessories intact.
Unused and Unaltered: Returned products must be unused, unaltered, and in the same condition as when received.
Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to our error (e.g., incorrect item shipped).

Refund Scenarios:

Refund against return items: the refund is processed if the return claim is deemed valid.
Refund against order cancellation: the refund will be processed if the claim is processed and deemed valid and approved.
Refund against non-delivery: the refund will be processed automatically if the claim is deemed valid and seller doesn’t update order status.

Refund Process

Refund Authorization: Upon receiving the returned product and verifying its eligibility, we will authorize the refund process.
Refund Method: Refunds will be processed using the same payment method used for the original purchase. Allow 3 to 5 days for the refund to reflect in the customer's account.
Non-Refundable Items: Certain items, such as gift cards or downloadable software, may not be eligible for a refund.

Exceptions

Final Sale Items: Some items may be marked as final sale and are not eligible for return or refund. This will be clearly communicated at the time of purchase.
Gift Cards: Gift cards are non-refundable.
Personalized and Custom-Made Items: Items that are tailored or designed specifically for individual customers, such as custom clothing or personalized products, are not eligible for return or refund.
Hygiene Products: For hygiene reasons, certain products, such as personal care items or intimate apparel, may not be eligible for return if the packaging is opened.
Used or Damaged Clothing: We do not accept returns for clothing that has been worn, washed, or shows signs of use, damage, or alteration. This includes, but is not limited to, clothing with visible stains, tears, scuffs, scars, or any other indications that the item has been worn or tampered with. Clothing must be returned in the same unused, unworn, and unaltered condition as when it was received. All original tags, labels, and packaging must also be intact.
Perishable Items: Perishable items, such as food and flowers, are not eligible for return or refund.

Customer Responsibilities

Accurate Information: Customers are responsible for providing accurate information when initiating a return request.
Timely Returns: Customers must ship the returned product within 5 days of receiving return authorization.
Contact Information: For any questions or concerns regarding the return and refund process, please contact our customer service at [email protected] and www.expaio.com/help .

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Introduction

Returns and Refunds Claim Eligibility

Defective or Damaged Products: Customers may be eligible for a return and refund if the received product is defective, damaged, or significantly different from the product description.

Quality Concerns: Customers may request a return if the product does not meet their reasonable expectations in terms of quality, workmanship, or materials.

Incorrect Item Received: Customers may be eligible for a return if they receive an item that does not match their order.

Goods & Services not Shipped: Customers are entitled to a full refund if the ordered goods or services are not shipped due to out of stock or other reasons.

Order Status Not Updated: If an order status is not updated within 14 days, customers can request a 100% guaranteed refund. The full amount of the sold item, excluding shipping costs, will be refunded within 3 days.

Non-Delivery: If an item does not arrive, customers can request a 100% guaranteed refund. The full amount, excluding shipping costs, will be refunded.

Refused Deliveries: Refusing to receive an item is not covered under our refund policy.

Replacement, Cancellation and Alteration

Replacement:

Cancellation:

Alteration:

Return Process

Notification: Customers must notify us of their intention to return a product within 5 days of receiving the item, through our designated channels.

Return Authorization: Upon receiving the return request, we will review and provide return authorization if the return is deemed eligible.

Return Instructions: Customers will receive instructions on how to return the product, including the return address and any necessary shipping labels.

Return Conditions

Original Packaging: Products must be returned in their original packaging, with all original tags, labels, and accessories intact.

Unused and Unaltered: Returned products must be unused, unaltered, and in the same condition as when received.

Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to our error (e.g., incorrect item shipped).

Refund Scenarios:

Refund against return items: the refund is processed if the return claim is deemed valid.

Refund against order cancellation: the refund will be processed if the claim is processed and deemed valid and approved.

Refund against non-delivery: the refund will be processed automatically if the claim is deemed valid and seller doesn’t update order status.

Refund Process

Refund Authorization: Upon receiving the returned product and verifying its eligibility, we will authorize the refund process.

Refund Method: Refunds will be processed using the same payment method used for the original purchase. Allow 3 to 5 days for the refund to reflect in the customer's account.

Non-Refundable Items: Certain items, such as gift cards or downloadable software, may not be eligible for a refund.

Exceptions

Final Sale Items: Some items may be marked as final sale and are not eligible for return or refund. This will be clearly communicated at the time of purchase.

Gift Cards: Gift cards are non-refundable.

Personalized and Custom-Made Items: Items that are tailored or designed specifically for individual customers, such as custom clothing or personalized products, are not eligible for return or refund.

Hygiene Products: For hygiene reasons, certain products, such as personal care items or intimate apparel, may not be eligible for return if the packaging is opened.

Perishable Items: Perishable items, such as food and flowers, are not eligible for return or refund.

Customer Responsibilities

Accurate Information: Customers are responsible for providing accurate information when initiating a return request.

Timely Returns: Customers must ship the returned product within 5 days of receiving return authorization.

Contact Information: For any questions or concerns regarding the return and refund process, please contact our customer service at [email protected] and www.expaio.com/help .